Frequently Asked Questions

Welcome to our FAQ Page

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Internationally, Rates are based on your address and the weight and dimensions of your order. FREE at a minimum order value of $300,-

All shipments outside the United States may be subject to import
charges, which are the responsibility of the purchaser. We cannot
predict what your particular charges may be.

For more information regarding your country's customs policies, please contact your local customs office.

NOTE: All deliveries require a signature. 

We ship merchandise ordered on nationally and with an additional charge internationally.

United States: 2 to 5 working days. As soon as the
parcel leaves our warehouse, you will receive an automatic E-Mail with
the Tracking number to follow the status of the delivery.

Other Countries: 5 to 10 working days. Please
be aware that in case of deliveries outside the United States,
S.P.ICE shall not be held responsible for delays in
shipments caused by international customs issues or any other
circumstances beyond the control of the company. 

Once an order is placed you cannot make changes. For assistance please email us at

Returns and exchanges are excepted for unused products and only inside
the USA. Please return products in the original shipping box and
materials. Eligible merchandise purchased using PayPal may be returned
to S.P.ICE for a refund to the purchasing PayPal
account only, no exchanges.

We do not accept returns or exchanges of items purchased on sale.

Returns are mailed at the buyer’s expense, rates are based on your address and the weight and dimensions of your packages. 

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it wasnreceived. 

You will receive an email confirming the completion of return processing.

It takes 10-12 business days to process returns.

Customer satisfaction is our goal at S.P.ICE.  For assistance please email us at