Returns & Exchanges

 

 

Returns & Exchanges

If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original S.P.ICE receipt/invoice or gift receipt. All S.P.ICE merchandise must have all original packaging and components to be eligible for return or exchange.

Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear, custom-made or personalized items or Clearance items.

Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.

All returns/exchanges of online orders, must be returned within 14 days from the day you receive your order.

Return by Mail
To return or exchange your order, please follow these instructions:
1. Complete the required information on the packing slip included with your package.
2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
3. Affix return label to your return package.
4. You will be responsible for paying for your own shipping costs for returning an item.

NOTE: Eligible merchandise purchased on S.P.ICE using PayPal may be returned to S.P.ICE for a refund to the purchasing PayPal account only, no exchanges.

FINAL SALE ITEMS:

All personalized merchandise, swimwear, undergarments, and Clearance items are FINAL SALE and are not eligible for return or exchange.
Return and Exchange Restrictions:

At this time S.P.ICE cannot accept cross-border returns or exchanges.
Refunds will be issued in the original tender of the purchase.
Eligible merchandise purchased on S.P.ICE using PayPal may be returned to S.P.ICE for a refund to the purchasing PayPal account only, no exchanges
All S.P.ICE merchandise must have all original packaging and components to be eligible for return or exchange
Merchandise not accompanied by an original receipt or gift receipt may be returned for a merchandise credit or exchanged for the value of the item’s current selling price

Gift Cards and Merchandise cards are non-returnable, cannot be replaced if lost or stolen and cannot be redeemed for cash.

S.P.ICE reserves the right to modify its return and exchange policy at any time.

Last Updated: February 30, 2020